After Renting Your DVC Points – What Happens Next? Payments, Guest Requests, and Cancellations
Once you’ve successfully booked a reservation for a Guest through the DVC Rental Store, what comes next? In this final part of our series, we’ll walk you through what to expect after the reservation is secured, including payment processing, handling Guest requests, and what happens in the event of a cancellation.
Closing Out a Reservation and the Payout Process
Once a reservation is booked, the DVC Rental Store takes care of the next steps to finalize the rental and ensure you receive your payment. Here’s how it works:
- Verification Process: Our team verifies all reservation details to ensure accuracy.
- Guest Agreement: The Guest submits their deposit and signs the Rental Agreement.
- Member Agreement: You will receive the Rental Agreement to review and sign.
- Initial Payment: Once both agreements are signed and the deposit is collected, you will receive 75% of your payout within 3-5 business days.
- Final Payment: The remaining 25% of your payout will be sent within 2-3 business days after the Guest checks in.
With this structured payout system, Members have peace of mind knowing when to expect their earnings and that payments are handled securely.
What Happens If the Guest Cancels?
One of the most common concerns among Members is what happens if a Guest cancels their reservation. The good news is that the DVC Rental Store assumes the risk for cancellations once a Guest has signed the Rental Agreement and submitted their deposit.
- Your payout remains protected after the agreement is signed and the deposit is paid.
- Our team will work diligently to resell the reservation to another Guest.
- In some cases, we may ask you to update the reservation details, such as changing the Guest name, to accommodate a new booking.
By handling cancellations this way, we ensure that Members don’t have to worry about losing their earnings due to last-minute Guest changes.
Handling Guest Requests and Modifications
While renting your points, you may occasionally need to assist with minor reservation adjustments to enhance the Guest experience. These updates are simple and typically only take a few minutes to complete.
Guest List Updates
- Guests may need to add or remove individuals from their reservation.
- Only the DVC Member can make these changes through their Disney account.
- If an update is needed, we will email you with the required details.
Adding the Disney Dining Plan
- Some Guests may request to add a Disney Dining Plan to their reservation.
- If so, you will receive an email with payment details and instructions on how to add it.
- This must be done by the DVC Member by calling DVC Member Services.
Special Room Requests
- While room requests are not guaranteed, we encourage Members to submit them on behalf of Guests.
- Requests can be made by calling Disney Member Services or submitting an online request.
What if a Guest Damages the Room?
In the history of our company, we have never encountered a situation where a Guest has caused damage to a Disney Vacation Club room. Guests who book through us are excited about their Disney vacation and have no intention of risking their stay by causing damage. That being said, we understand that concerns about liability may arise, so here’s how you are protected.
First, Disney requires all Guests to provide a credit card on file for incidentals at check-in. This serves as the first line of defense in the unlikely event that damage occurs. If Disney finds that a Guest has caused damage to the room, they will attempt to charge the Guest’s card directly.
If, for some reason, the credit card on file is declined, Disney would then reach out to you, as the Member of Record, for payment. However, in this rare situation, you would be protected by the signed rental agreement between you and the Guest. This agreement legally binds the Guest to the terms of the rental, including responsibility for any damages. Should Disney require payment from you, you could pursue legal action against the Guest to recover those costs.
While this may sound like a serious concern, we want to reassure you that in nearly 15 years of business and over $90 million paid out to our Members, we have never seen this situation occur. Renting your points through the DVC Rental Store remains a safe and reliable way to maximize your DVC Membership.
Final Thoughts – The Benefits of Renting Your DVC Points
By following this process, Members can enjoy a stress-free way to earn income from their unused DVC points while ensuring a smooth experience for Guests. Here’s why renting through the DVC Rental Store is a great option:
- Reliable and Secure Payments: Once a reservation is booked, your payout is guaranteed.
- No Hassle for Members: Our team handles Guest communication, payments, and agreements.
- Flexibility and Support: Whether handling Guest requests or making minor updates, we’re here to assist every step of the way.
We hope this five-part series has provided valuable insights into how to rent your DVC points successfully. If you have any questions our Member Relations Team is always here to help. Call us at 855-382-7368 or email MemberManagement@DVCRentalStore.com!
Thank you for being part of the DVC Rental Store family!
