A COVID-19 Update From Our Team
To our Guests, Renting Members and Extended Disney Family,
Over the last month, we have been navigating through the uncharted territory that COVID-19 has brought to the World and specifically the effect on DVC reservations. We have been working diligently to create better solutions to accommodate both our valued Guests and renting Members.
For those Guests who haven’t been made aware already we have created a DVC Rental Store Credit Solution. Any Guest with a qualifying reservation who has not received a full refund, or has not rescheduled their reservation and has been affected by a DVC RESORT closure, up to a Check in Date of June 21st, will be issued a credit based on the amount of payment received, less any refunds already given. The amount, life, and how these credits can be used will be shared with each Guest in the coming days.
Through these unprecedented times, we want to thank all of our Guests for their patience and especially our DVC Members for their cooperation and extra effort for assisting our Guests in modifying affected reservations the best they can. Please allow us a few more days to organize and calculate every reservation and guest affected, and we will be reaching out to all as soon as possible. We look forward to the days ahead for all of us to enjoy our beloved DVC Resorts very soon!