To our Guests, Renting Members and Extended Disney Family,
The DVC Rental Store team hopes you and your loved ones are healthy and safe.
Since Disney’s decision announcing the closure of its resorts commencing March 20th, we have been navigating through the uncharted territory that COVID-19 has created and, specifically, the impact on DVC reservations. We are focused and committed to creating solutions that accommodate both our valued Guests and renting Members.
Since that announcement, we have been working tirelessly with our Guests and Members regarding affected reservations. Although we have a strict non-refundable policy, as a courtesy to our Members and Guests, we are now issuing credits for qualifying reservations impacted by COVID-19, less any refunds previously provided.
Qualifying reservations include all reservations that had or have one or more affected nights of closure between March 21st and May 31st. Concurrently, we are also working with Members to rebook reservations in order to create additional confirmed reservations for our Guests to purchase. Please visit our Confirmed Reservations page to review these reservations. DVC Rental Store representatives are actively reaching out to Guests with a qualifying reservation to provide further details.
Through these unprecedented times, our team at DVC Rental Store is deeply appreciative of the patience and understanding shown by our Guests and Members. Please continue to be patient as we communicate the credit details with Guests. We look forward to the days ahead when all of us can safely enjoy our beloved DVC Resorts again!