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FAQ – “Cancel For Any Reason” Point Protection Plan

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Renting DVC PointsDisney Dining PlanOnline / Resort Check-InThe DVC Rental Store’s “Cancel for any Reason” Point Protection PlanMy Disney Experience / MagicBandsMagical Express Bus Service

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♦ Do you offer travel insurance?
♦ What is the cost to add the Point Protection Plan (PPP) to my reservation?
♦ How do I add the Point Protection Plan (PPP) to my reservation?
♦ I would like to add the Point Protection Plan to my current DVC Reservation. How can I do this?
♦ Can I cancel my reservation once it has been secured if I don’t purchase the optional Point Protection Plan?
♦ What if after reserving I need to change my dates, change to a larger or smaller villa or switch resorts?
♦ Will the Point Protection Plan (PPP) cover my tickets, dining plan and airfare if I can no longer travel?
♦ Can my dining plan be refunded if I can no longer travel?
♦ Can my tickets be refunded if I can no longer travel?
♦ How much will I be refunded if I cancel my reservation?
♦ Will the $1.75/point premium which I paid to purchase the PPP be refunded if I cancel my reservation? Will it be refunded if I do not cancel my reservation and complete my trip??
♦ Can I view a sample Point Protection Plan (PPP) Agreement to see the Terms and Conditions?
My Disney Experience Accounts – Please note, while you are canceling your reservation with the DVC Rental Store, your reservation is not being canceled through Disney’s system. If you have linked your reservation to a My Disney Experience account, you will continue to see your reservation on your account until we have found a new Guest to take over your reservation. Rest assured, your reservation is canceled with the DVC Rental Store, and you are no longer financially responsible for your reservation.

Do you offer travel insurance?

We do not offer travel insurance, however, we do offer a Point Protection Plan (PPP). It’s better than traditional travel insurance! If purchased, this plan allows you to cancel your reservation up to 3 days prior to your arrival, for any reason…no questions asked.

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What is the cost to add the Point Protection Plan (PPP) to my reservation?

The cost of the “Cancel for Any Reason” Point Protection Plan (PPP) is $1.75/rented point with a minimum of $175. All reservations that require 100 points or less have a purchase price of $175.

Please be aware that reservations made using Discounted Points are not eligible to add the Point Protection Plan (PPP).

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How do I add the Point Protection Plan (PPP) to my reservation?

Your DVC Rental Store Travel Advisor will include the Point Protection Plan (PPP) premium with your full Deposit Payment Instructions once your stay has been reserved. The premium for the Points Protection Plan ($1.75/point) MUST be paid in full at the time the full deposit is paid for the reservation. You will not able to add the Point Protection Plan (PPP) to your reservation if the premium is not paid for with your reservation deposit.

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I would like to add the Point Protection Plan (PPP) to my current DVC Reservation. How can I do this?

Unfortunately, we are not able to grandfather any current reservations into the Point Protection Plan (PPP). This Point Protection Plan (PPP) is only available for new reservations and the Premium payment must be made at the time that your deposit payment is made.

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Can I cancel my reservation once it has been secured if I do not purchase the optional Point Protection Plan (PPP)?

No. All sales are final. Each DVC member’s points expire at the end of their Use Year if they are not used so any change or cancellation puts that member at risk of losing the use of their points. We suggest that you explore purchasing the optional Point Protection Plan (PPP) so that you are protected against unforeseen circumstances.

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What if after reserving I need to change my dates, change to a larger or smaller villa or switch resorts?

If you decide against adding the Point Protection Plan to your reservation you will not be able to change the travel dates, villa category or change resorts. Your DVC Rental Store Travel Advisor will be happy to assist you in reserving an additional villa if extra room is needed.

If you decide to add a Point Protection Plan to your reservation, you will be able to make changes such as travel date changes, villa category changes or resort changes*. Any changes to the fundamentals of your reservation, including these, would be handled as a PPP cancellation where you would receive a refund according to the Cancellation Tier chart below and your revised stay would be booked as a new reservation.

*Pending travel date and resort availability.

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Will the Point Protection Plan (PPP) cover my tickets, dining plan and airfare if I can no longer travel?

No. The Point Protection Plan (PPP) is only applicable to the cost of your accommodations that have been secured with rented Disney Vacation Club points through the DVC Rental Store.

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Can my dining plan be refunded if I can no longer travel?

A dining plan can be refunded in the event that your cancellation request is received no later than 11:59 PM EST, 7 days prior to your arrival if you purchase our optional Point Protection Plan (PPP). Your renting member must be contacted and given ample time to cancel your dining plan. We will make every effort to cancel your dining plan and issue a refund if you notify us that you can not travel inside of 7 days of your check-in date, however, we can not guarantee the cancellation and refund.

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Can my tickets be refunded if I can no longer travel?

No. Disney tickets, once purchased, are nonrefundable whether purchased through the DVC Rental Store, the Disney Company or any other ticket outlet. However, providing you have never entered a theme park thus activating your tickets, your tickets will never expire. You will have the opportunity to use your tickets for a later visit.

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How much will I be refunded if I cancel my reservation?

A refund will be issued based on the price of your accommodations and when the cancellation request is received.

If you book 0-7 Months Prior to your Check-In Date

or…

If you book 7-11 Months Prior to your Check-In Date at a Non-Premium DVC Resort**

Cancellation Made:Amount of Refund Issued:
* Tier changes at 11:59 pm EST** Purchase price of PPP is non-refundable
45 Days - 7 months prior to check-in *100% of Funds Paid **
30-44 Days prior to check-in *100% of Funds Paid minus $4.00/Point **
3-29 Days prior to check-in *100% of Funds Paid minus $8.00/Point **
0-3 Days prior to check-in *No Refund Issued **

**Non-Premium DVC Resorts: Disney’s Hilton Head Island Resort, Disney’s Old Key West Resort, Disney’s Saratoga Springs Resort and Spa, Disney’s Vero Beach Resort

If you book 7-11 Months Prior to your Check-In Date at a Premium DVC Resort***

Cancellation Made:Amount of Refund Issued:
* Tier changes at 11:59 pm EST** Purchase price of PPP is non-refundable
45 Days - 11 months prior to check-in *100% of Funds Paid minus $2.00/Point**
30-44 Days prior to check-in *100% of Funds Paid minus $4.00/Point **
3-29 Days prior to check-in *100% of Funds Paid minus $8.00/Point **
0-3 Days prior to check-in *No Refund Issued **

***Premium DVC Resorts: Disney’s Animal Kingdom Villas, Disney’s Aulani Resort and Spa, Disney’s BoardWalk Villas, Disney’s Beach Club Villas, Boulder Ridge Villas at Disney’s Wilderness Lodge, Copper Creek Villas & Cabins at Disney’s Wilderness Lodge, Bay Lake Tower at Disney’s Contemporary Resort, Villas at Disney’s Grand Californian Hotel and Spa, Villas at Disney’s Grand Floridian Resort and Spa, Disney’s Polynesian Villas and Bungalows


 

The cost of purchasing your Points Protection Plan (PPP) is not refundable ($1.75/point x Points required for your stay).

The Tier Change Date is initiated at 11:59pm EST. Your Cancellation Request must be received by the DVC Rental Store by this time on the day prior to the Tier Change Date in order to qualify for the higher tier.

Please note, if you did not purchase the Point Protection Plan (PPP), no refund will be issued.

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Will the $1.75/point premium which I paid to purchase the PPP be refunded if I cancel my reservation? Will it be refunded if I do not cancel my reservation and complete my trip?

No. The $1.75/point premium is not refundable under any circumstance. These funds are retained by the DVC Rental Store to offset the cost of the PPP.

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Can I view a sample Point Protection Plan (PPP) Agreement to see the Terms and Conditions?

Absolutely! We have a sample Point Protection Plan (PPP) Agreement on our website. Just Click Here to view it.

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