Home / FAQ – Renting Disney Vacation Club Points

FAQ – Renting Disney Vacation Club Points

♦ I want to rent a Disney Vacation Club villa and save hundreds, even thousands of dollars. How do I get started?
♦ Are all resorts, rooms and views available at all times of the year?
♦ Does the DVC Rental Store require that I make a deposit or partial payment in order to check availability for me?
♦ What happens if there is no availability at my requested resort(s) for my travel dates?
♦ How do I decide which resort and room is right for me?
♦ How much can I save?
♦ How do I determine the cost to rent a DVC Villa for my vacation?
♦ Do you handle 1-night rentals or rentals of less than 50 points?
♦ Do you require full payment up front?
♦ What forms of payment do you accept?
♦ Can I change or cancel my reservation?
♦ Can I purchase Disney Park passes through the DVC Rental Store?
♦ Can I get groceries delivered to my villa?
♦ Can I contact Disney directly to make changes to my reservation?
♦ How will I know that my vacation has been booked?
♦ Will I be able to use Disney’s Online Check-in?
♦ What time is check-in at DVC resorts?
♦ Is the Disney Dining Plan available if I rent points?
♦ Is Housekeeping the same as if I were staying in a hotel room?
♦ Do I have to pay for additional consumables (in-room coffee, toiletries, laundry soap, etc.) at the resort during my stay?
♦ I’m staying in a Deluxe Studio Villa. Is there somewhere I can do laundry at the resort? Is there a cost?
♦ Is Disney’s Magical Express service available?
♦ I have more questions. How do I contact you?

I want to rent a Disney Vacation Club villa and save hundreds, even thousands of dollars. How do I get started?

Head over to our “Let’s Get Started” page for all the details.

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Are all resorts, rooms and views available at all times of the year?

Many factors will determine resort, room and view availability. Time of year, holidays, special events and even the size of individual resorts are only a few of the factors that will affect availability. We suggest planning your vacation as early as possible in order to increase your chances of getting your dream villa.

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Does the DVC Rental Store require that I make a deposit or partial payment in order to check availability for me?

No! Some DVC rental companies require that you make a partial payment of up to $98.00 before they will check availability for you. We are happy to check availability and provide a no-obligation quote free of charge.

We do require an initial $100.00 booking deposit be paid once you have decided that you would like to reserve. This will be refunded to you if your renting member finds no availability for your stay. Once reserved, the $100.00 deposit is not refundable and you will make the remainder of your deposit ($8.00/point minus $100.00) upon receipt of your reservation number which you may use to view your reservation at Disney’s website. Keep in mind that these deposits are only due AFTER we have checked availability for FREE and provided a no-obligation quote. These are only due once you are ready to reserve.

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What happens if there is no availability at my requested resort(s) for my travel dates?

When we receive your request, we check availability directly with Disney Vacation Club Member Services. If we return your request with no availability, it means that all or part of the dates at the resorts you requested have been checked and are booked for your travel dates. We are happy to check other travel dates, resorts or villa categories if you would like. Be aware that availability or lack thereof is the same for all DVC members or rental services.

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How do I decide which resort and room is right for me?

Head over to our Resorts page for information and links to help make your decision. You’ll also find great information by heading over to AllEars.net.

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How much can I save?

You can save hundreds, even thousands of dollars. In most cases you will save 50%-60% over Disney’s rack rates. Check out a couple of comparisons we’ve worked up for you.

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How do I determine the cost to rent a DVC villa for my vacation?

We have an online points calculator that you can use to figure the amount of points you’ll need. Simply plug in where and when you’d like to stay and the calculator will figure the points for you. Simply multiply the amount of points needed by $14.00 per point ($15.00/point for reservations below 50 points) to determine your total cost.

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Do you handle 1-night rentals or rentals of less than 50 points?

We are happy to. Rentals of less than 50 points are quoted at $15.00/point.

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Do you require full payment up front?

No!  Other DVC rental services require that you pay for your accommodations in full once you receive your reservation number. Not us! When securing a reservation through the DVC Rental Store, our payment schedule is as follows:

Payment #1 – $100.00 Security Deposit (You are ready to Reserve):
When you are ready to move forward with a reservation, a $100.00 security deposit is required.  This $100.00 security deposit is applied to your full deposit once we have successfully secured a reservation for you.

Payment #2 – Full Deposit (We send your reservation number to you):
Upon receipt of your confirmation, we require that the full deposit ($8.00 per point less the $100 security deposit) be submitted within 48 hours.

Payment #3 – Remaining Balance (45 Days prior to Check-In):
The remaining balance on your account is due no later than 45 days prior to your arrival.  This balance can be paid in one payment, or at your discretion, spread across several payments prior to the 45 days prior to check-in deadline.

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What forms of payment do you accept?

We accept Visa, MasterCard, PayPal or ACH bank transfer. You may also pay via American Express or Discover if you have a PayPal account.

The DVC Rental Store now features Bill Me Later from PayPal. This feature allow you to pay for your reservation in installments to make that final payment a little easier to deal with. This feature is only available to guests in the United States and requires signing up for a PayPal account. For more details, click here.

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Can I cancel or change my reservation?

No. All Sales are final. Each DVC member’s points expire at the end of their Use Year if they are not used so any change or cancellation puts that member at risk of losing the use of their points. You may want to consider adding our optional “Cancel for any Reason” Point Protection Plan so that you are protected against unforeseen circumstances.

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Can I purchase Disney Park passes through the DVC Rental Store?

Yes. We will be happy to assist you in purchasing your park passes. Your tickets will be waiting for you at your Resort or we can have them shipped to your home directly from Disney. You will be able to add your park passes to your Key to the World cards at your resort.

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Can I get groceries delivered to my villa?

Yes. GardenGrocer.com is the area’s #1 delivery service with over 4,800 items available. Please be aware that any deliveries to a Disney Resort will be placed in Bell Services according to Disney policy. Once you arrive, contact Bell Services via your in-room phone and a Disney cast member will bring your groceries to your room.

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Can I contact Disney directly to make changes to my reservation?

No. Only Disney Vacation Club members have direct access to DVC Member Services. Please contact us to have changes made or to have special requests added to your reservation.

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How will I know that my vacation has been booked?

We will provide you with a reservation confirmation number which you can use at Disney’s website to verify your reservation.

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Will I be able to use Disney’s Online Check-in?

Yes. You can check-in 60 days prior to your arrival date and make note of all special requests (room/view preference, celebrations etc.).

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What time is check-in at DVC resorts?

Standard check-in time at DVC resorts is 4:00 but you may check-in early, receive your Key to the World card and start enjoying your vacation. Please note that your room may not be ready for you until 4:00.

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Will the Disney Dining Plan be available if I rent points?

Yes, you can add the Disney Dining Plan. The Dining Plan must be added to your reservation no later than 30 days prior to your arrival. Disney requires that all members of your party participate in the same plan for the entire length of your stay.

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Is Housekeeping the same as if I were staying in a hotel room?

For stays of fewer than 8 days, as a guest of a DVC member you’ll get a “trash and tidy” day on the 4th day of your stay. For stays of 8 days or more, members get a full cleaning on Day 4 and a “trash and tidy” day on Day 8. Additional housekeeping services are available for a fee.

Additional Full Cleaning Rates:
Studio – $30.00 for each day requested
One-Bedroom – $45.00 for each day requested
Two-Bedroom – $60.00 for each day requested
Three-Bedroom – $75.00 for each day requested

Additional Trash & Towel Rates:
Studio – $15.00 for each day requested
One-Bedroom – $20.00 for each day requested
Two-Bedroom – $25.00 for each day requested
Three-Bedroom – $35.00 for each day requested

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Do I have to pay for additional consumables (in-room coffee, toiletries, laundry soap, etc.) at the resort during my stay?

In some cases, yes. Items such as laundry soap, coffee and toiletries are provided in limited quantities upon arrival and replenished (free of charge) only when the room is serviced by housekeeping. Additional quantities can be purchased by contacting housekeeping. Prices (2013) are as follows:

Laundry soap (single load box) – $1.00
Towel pack – $6.00
Toiletries (bar soap, shampoo, etc) – $5.00
Coffee service – $3.00

Other consumables are replaced as needed at no charge to guests. Included are facial tissue, toilet tissue, paper towels, liquid dish soap, dishwasher detergent, trash bags and paper / plastic dinnerware (studio villa.)

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I’m staying in a Deluxe Studio Villa. Is there somewhere I can do laundry at the resort? Is there a cost?

Those staying in DVC Studio accommodations may not have a washer and dryer right in their room but they do have free access to public facilities. Each resort has washer and dryers available to members at no cost. Use is first-come, first-served. Locations vary by resort—at Saratoga Springs and Old Key West they are located near each of the pool complexes.

Note that some of the washer / dryer units have coin slots, but money does not need to be inserted in order to operate the machines.

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Is Disney’s Magical Express service available?

Yes. If you know the airline and flight numbers, you can book the Magical Express through us up to 45 days prior to arrival. If you do not know the information at the time we book your reservation, you can provide that to us at a later date and we will arrange it with Member Services.

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I have more questions. How do I contact you?

Ask away! We will be glad to help. Contact Us

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